Question 1

What is JurisTranslation?

Accepted Answer

JurisTranslation is a professional legal translation service run by an attorney-led team. We translate legal documents between English and Korean — contracts, court filings, corporate records, and official correspondence. You upload your documents, the platform counts the billable units and shows your quote, and after payment our team translates and delivers the finished documents to your case dashboard.

Question 2

How do I start a translation order?

Accepted Answer

Click Start a Translation and follow the intake wizard. Upload your source documents and submit. The platform detects whether the source text is English or Korean, counts the applicable words or characters, and posts a quote on your case page. Once you pay, translation begins.

Question 3

Do I need an account to submit documents?

Accepted Answer

You can start the intake process without an account. When you submit, an account is created so you can track your case, message our team, and download your finished translation from the dashboard.

Question 4

How is pricing calculated?

Accepted Answer

For eligible instant-quote files, we count source text without OCR and apply the applicable minimum plus source word/character pricing. English-site orders are issued by the SF office in USD: $24.99 minimum, $0.10 per source word for English → Korean, and $0.032 per source character including spaces for Korean → English. Korean-site supply prices are VAT-exclusive: ₩34,990 minimum, ₩148 per source word for English → Korean, and ₩47 per source character including spaces for Korean → English. Checkout shows supply price, floor-to-won 10% VAT, and the gross total separately. Mixed English/Korean text is included because the translator reviews the full document context.

Question 5

What does "characters including spaces" mean?

Accepted Answer

For Korean → English orders, we count source characters including spaces, tabs, line breaks, letters, numbers, and punctuation. Mixed English/Korean text in the uploaded source is included because our team reviews the whole document context.

Question 6

Which documents are eligible for instant checkout?

Accepted Answer

Instant checkout is available for unprotected text-layer PDF legal documents, DOCX (`.docx`), TXT
(`.txt`), Markdown (`.md`), validated DOC (`.doc`), validated HWP v5 (`.hwp`), and validated HWPX
(`.hwpx`) files that pass byte-level file-family and safety checks and can be completely counted
through deterministic text extraction without OCR. Protected, corrupt, unsafe, timed-out,
incomplete, low-confidence, or unreadable files require a replacement file or custom quote.
Scanned or partially scanned PDFs, images, chat or message captures, email threads, spreadsheets,
pasted text, ODT, RTF, and files requiring redaction, chronology, speaker labels, evidence tables,
or layout reconstruction are not eligible for instant checkout. The original uploaded file remains
available in the case workspace. Page count never determines the translation price; only PDF has a
positive, maximum-150-page extraction-safety check. DOC, HWP v5, and HWPX do not require page
metadata, and missing page metadata alone does not reject them. If an ineligible file is paid
through instant checkout by mistake, the firm may cancel the engagement and issue a full refund
through the original payment method.

Question 7

How do I pay?

Accepted Answer

On the English site you pay in USD by credit or debit card through Stripe. On the Korean site, the quote shows the VAT-exclusive supply price, VAT, and gross total separately, and you pay the gross KRW total through PortOne Smart Routing (Toss Payments or KPN).

Question 8

Who translates my documents?

Accepted Answer

Your documents are translated by our attorney-led team specializing in legal documents. An attorney supervises the work, so legal terminology, defined terms, and formal register are handled correctly in both languages. Each order has a delivery deadline tracked on your case page.

Question 9

Can I request revisions?

Accepted Answer

Yes. If you find a term you would like rendered differently or spot something that needs adjustment, send a message from your case page. We review reasonable revision requests on delivered translations at no additional charge.

Question 10

What file types can I upload?

Accepted Answer

For instant checkout, upload text-layer PDF legal documents, DOCX (.docx), TXT (.txt), or Markdown (.md) files. Scans, images, partially scanned PDFs, pasted text, spreadsheets, chat or message screenshots, email threads, custom layouts, and files requiring reconstruction need a custom quote rather than automated checkout.

Question 11

How long does a translation take?

Accepted Answer

We typically deliver the translation within 2 business days after payment is confirmed. Any delivery time we state is an estimate, not a guaranteed deadline, and delivery may take longer depending on the length, format and condition of the source documents. Your case page tracks the expected delivery date, and you are notified when your translation is delivered. For large document sets or urgent timelines, contact us before ordering and we will confirm what is possible.

Question 12

Is my information kept confidential?

Accepted Answer

Yes. JurisTranslation is operated by a law firm, and your documents are handled under attorney supervision with strict confidentiality practices. Files are stored securely and are accessible only to the team working on your matter.

Question 13

Are translations notarized?

Accepted Answer

No — we provide professional translation prepared under attorney supervision, not notarization. Requirements vary by the receiving court, agency, or institution, so please check what form of certification they require. If you have a specific requirement, contact us before ordering and we will let you know whether we can accommodate it.

Frequently Asked Questions

Getting Started

Pricing & Payment

Translation Process

Document Requirements

Turnaround Time

Legal Terms

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